Refund policy

PLACEHOLDER: this page is a template. It is not legal text and must not be published as-is. Replace it with wording prepared or reviewed by a qualified lawyer for the countries you sell in.

What this page needs to cover

• When a refund is available: for example, an eSIM not installed, or a technical fault you couldn't resolve with support.
• When it isn't: for example, data already used, or an incompatible or locked phone.
• Any withdrawal right for digital content and how it's waived when the eSIM is delivered (check the rules in each country you sell in).
• How to ask for a refund and what information to include.
• How long refunds take and that they go back to the original payment method.
• Partial refunds and top-ups.